FAQ

How can I get help with my questions?

You are welcome to use our helpful chatbot if you have any questions! Our chatbot provides tailored answers specifically for your case, saving you from daylong searches for random answers that may not help in the end.

What types of products do you offer?

At uBelong2.us, we offer a curated selection of innovative products that blend fashion, technology, and art. From stylish phone cases to our exclusive "My Frenchie Queen QR Music Hoodie," which unlocks unreleased music tracks, we aim to provide a unique shopping experience that merges aesthetic appeal with interactive digital content.

What is your Refund Policy?

We accept returns within 30 days of receiving your item, provided it is unused, in new condition, and in its original packaging with all tags attached. To initiate a return, please contact us at admin@ubelong2.us. For more information: Refund Policy

How long does shipping take?

For the official shipping time, please always check your checkout for detailed information. Generally, order processing typically takes 1-3 business days. Standard shipping within the USA usually takes 5-7 business days, while expedited shipping can take 2-4 business days for an additional fee. No International shipping at the Moment!  (We are currently working on real-time tracking for your orders, and it's coming soon!)

What should I do if my order arrives damaged or incorrect?

Receiving a damaged or incorrect order can be frustrating, and we completely understand how disappointing that can be. But don’t worry, we’re here to help you through the process of resolving this issue smoothly and efficiently.

If your order arrives damaged, defective, or incorrect, the first step is to notify us within 48 hours of delivery. This prompt communication is essential for us to assist you effectively. You can reach out to us at admin@ubelong2.us.

When you contact us, please provide the following information:

  • Your order number
  • A brief description of the issue
  • Photos of the damaged or incorrect item (if applicable)

Once we receive your message, we will review the details and get back to you as soon as possible. If your item is indeed damaged or incorrect, we will cover the return shipping costs. We want to ensure that you receive the right product in perfect condition.

After we confirm the issue, we will either process a replacement or issue a refund, depending on the stock availability of the item. Our goal is to make sure you are satisfied with your purchase and that any issues are resolved quickly.

Remember, we’re here to support you! If you have any questions or need further assistance, don’t hesitate to reach out. Your satisfaction is our priority, and we appreciate your understanding as we work to make things right.